Refund, Returns & Cancellation Policy

At ivermectinaustralia.com, customer satisfaction is our priority. We strive to ensure that every order is processed accurately and delivered safely. Please review our policy below regarding refunds, reshipments, returns, and cancellations.

1. Lost or Undelivered Orders

If your order has not been delivered:

• You must notify us within 5 working days from the expected delivery date.
• Refund or reshipment requests made later than 8 weeks from the shipping date may not be eligible for review.
• A minimum of 7 additional days beyond the estimated delivery timeframe must pass before a claim is submitted.

If these conditions are met, we will:

• Reship your order at no extra cost, or
• Issue a full refund (based on your preference).

2. Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address at checkout.

• If an incorrect address is provided and the package is lost or returned, additional shipping charges may apply.
• If the package is returned to us, we will contact you regarding reshipment or refund options.
• Refund processing may take additional time if return shipping fees are unpaid or deducted.

Please double-check your shipping details before placing your order.

3. Damaged Orders

If your order arrives damaged:

• Please contact us within 48 hours of delivery.
• Provide clear photos of the damaged packaging and product.

Once verified, we will:

• Reship the product free of charge, or
• Issue a full refund upon request.

4. 100% Satisfaction Guarantee

We stand behind the quality of our products and services.

If you are not satisfied with your purchase:

• Contact our support team within 30 days of delivery.
• We will review your concern and provide a suitable solution, which may include reshipment, exchange, or refund.

5. Order Processing & Investigation Period

To allow for shipping delays and courier verification:

• We request that customers allow up to 30 business days from the shipping date before escalating a non-delivery claim.
• If after 30 business days your order has not arrived and no update has been provided, please contact our support team for immediate assistance.

All support requests are handled promptly and professionally.

6. Cancellation Policy

We understand that sometimes orders need to be canceled. Our cancellation policy is as follows:

• Orders may be canceled before shipment without penalty.
• Once an order has been shipped, it cannot be canceled.
• If a payment error occurs, the order will be automatically canceled.
• If an item is out of stock, we reserve the right to cancel the order and issue a full refund.
• Orders without successful payment confirmation will not be processed.
• If a customer wishes to cancel an order, a valid reason must be provided and approval is subject to review.

Refunds for approved cancellations are processed to the original payment method.

7. Refund Processing Time

Once approved:

• Refunds are processed within 5–10 business days.
• Processing time may vary depending on your payment provider or bank.
• International payment reversals may take additional time.

8. Contact Us

If you have any questions regarding refunds, returns, or cancellations, please contact our support team through the contact page on support@ivermectinaustralia.com

We are committed to ensuring a smooth and reliable shopping experience for all our customers.